All the customers can cancel their rental reservation and receive full funds if the cancellation is made at least 48 hours before the scheduled pick-up time.
If the cancellation is made within 48 hours of pick-up, one day rental costs will be charged.
For no shows at the time of pick-up, the full rental amount will be charged by the company.
Refund Policy
Refund will be processed within 7 working days of receiving a cancellation request.
The refund will be credited to your original payment method that was used during the reservation process.
Additional charges such as extra services, fuel or GPS Navigation are non-refundable.
Modification Policy
Reservation modification such as rental duration or pick-up and drop off location is made at no extra cost if requested at least 24 hours before the pickup schedule.
Modifications within 24 hours are subject to availability and result in additional charges.
Security Deposit
A security deposit is pre-authorized on the customer's credit card.
It is deducted to cover the potential damages and extra charges.
The deposit will be released within 25 days after the vehicle is returned to its original condition.
Customers are encouraged to review the full terms and conditions provided by Rent a Car before the booking process.
Non-compliance will lead to additional penalties.
We have complete right to update or change these policies without prior notice. By proceeding with a reservation it’s important to agree with the terms outlined in the cancellation, refund, and modification policies.
